Led by: Giampaolo Grossi, General Manager of Starbucks Italy.

What you’ll learn:

- How Starbucks is adhering to their mission statement in a time of crisis - "To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time"
- How to keep connected with your customers.
- What it takes for your customers to continue choosing your brand, even during the hardest times.

Giampaolo Grossi, travelled the world with various international experiences in hospitality until he returned to Italy, where he leads Starbucks, Milan.

"Starbucks is making me grow both professionally but in particular on a human level, which I invest a lot of my time in" - GG

If you’re unable to attend the live webinar, we’ve got you covered. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to get a free recorded version delivered straight to your inbox.